JOB DESCRIPTION
Perform all the activities required to provide technical support to external/internal customers; set up, maintain, troubleshoot, optimize and repair injection molding systems. Acts as a mentor, takes charge and guides other team members.
KEY RESPONSIBILITIES/AREAS OF ACCOUNTABILITY:
• Develop and maintain superior customer relations, co-ordinate and be a liaison with internal resources to ensure effective customer service, as well as provide telephone support to customer maintenance staff
• Troubleshoot and make corrections as required to all control systems, calibrate machine to achieve optimum performance, and set up and maintain machines
• Order replacement parts, troubleshoot and diagnose problems with any control system, develop organized approach to solving machine problems, repair/replace parts as required
• Provide regular and effective written reports
• Dress appropriately and professional. Be on time for appointments and turn in documentation as required.
• Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems
• Provide telephone support to customer maintenance staff or customer operators.
• Provide guidance and/or on-the-job training to junior Service Technicians
• Must communicate with Central Service/Manufacturing/Buffalo Parts Center to get answers to problems encountered in the field
• To provide regular and effective written reports to the Service Manager
• Level machine, check and correct parallelism of platens
• Ensure that injection unit nozzle is concentric with locating ring in stationary platen
• Ensure that all services (electrical, water, air and oils) are properly installed
• Check phase rotation of motors
• Dry cycle machine(s), operate controls and verify all functions and pressures.
• Install mold(s) into machine(s)
• Ensure that tie-bar stretch is within tolerance
• Set up robot and End of Arm Tool(s)
• Set up product handling equipment
• Verify hook-up of auxiliary equipment such as chillers, thermolators, dryers, hopper loaders, mixers/blenders, and gas-assist equipment
• Troubleshoot and make corrections as required to all control systems; hydraulic system, mechanical system, pneumatic system, electrical and electronic system and the programmable controls
• Adjust process variables as required in order to produce parts of acceptable quality
• Calibrate/fine tune machine to achieve optimum performance
• Order replacement parts from our Buffalo Parts Center
• Trouble-shoot and diagnose any problems with any of the control systems
• Develop an organized approach to solving machine problems by use of all available reference materials including manuals, drawings, procedures, etc
• Repair and/or replace any component on machine, robot, product handling equipment and mold as required
• Arrange for the return of parts to Buffalo
EDUCATION:
• Electrical/Mechanical Technologist or equivalent
RELATED EXPERIENCE:
• 3 to 5 years of injection molding troubleshooting experience
TECHNICAL/PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES:
• S5DOS, 5TI, CLC, RCM, GE Fanuc, and Polaris knowledge
• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systems
• Good communication skills
• Knowledge of plastic processing
• Knowledge of injection molding processing
• Understanding of injection molding process
• Ability to troubleshoot problems systematically
• Ability to rebuild an injection and clamp unit
• Knowledge of microprocessor programming
• Must be able to work from blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• You are able to level a machine and a robot, to adjust nozzle concentricity, platen parallelism, and tie-bar stretch
• Must possess a minimum knowledge of S5DOS, 5TI, CLC, RCM and GE Fanuc, Polaris
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other materials common in the region
• Excellent communication and interpersonal skills, and strong customer service orientation
• Tact and diplomacy (i.e. must possess the ability to handle difficult/unhappy customers)
• Demonstrated initiative-taker with a positive attitude
• Dedicated team player
• Travel survival skills due to extensive travel required in this position
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